Patient Guide

Advance Directives

You have the right to make choices regarding your health care. You can prepare for the possibility that you will be unable to make health care decisions by making your wishes known in advance. Your wishes can be communicated through "advance directives." You have the right to name someone else to make health care decisions for you when you cannot. You can do this by completing a power of attorney for health care. In this document, you can name an adult relative or friend that you trust as your "agent" to speak for you when you are too sick to make your own decisions. After you chose your agent, be sure that your agent understands your wishes and will be comfortable communicating your wishes should the need arise.

The types of decisions your agent can make include approval or disapproval of tests, procedures and medications; selection and discharge of a provider or institution; directions to provide, withhold/withdraw artificial nutrition and hydration, and all other forms of health care. If you wish, you can limit the type of decisions your agent can make for you. You can also give an advance directive about when you would or would not want medical treatment. You can indicate when you would choose to prolong life, whether you wish to be kept free of pain, even if it were to speed up death, or any other special wishes you have regarding your healthcare. Please discuss your wishes with your physicians, especially your primary care physician. You can also give an advance directive as to which, if any, organs you would like to donate in the event of your death. You do not have to have a written advance directive. You may communicate your wishes to your physicians and nurses, and ask them to write down your wishes in the chart. However, your wishes will probably be clearer and more likely to be accepted by your family and others, if your write them down. For more information about advance directives, please contact the Social Services department at 714-229-4038.

Concerns and Complaints

If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else - please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your caregivers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern. Please be assured that the presentation of a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery.

Medical Social Work

Our Medical Social Services Department is a part of the total healthcare team that is working to assure that the support and compassionate care our patients and families need during hospitalization is there. We can assist you and your family in dealing with emotional, social and/or economic stresses which may occur as a result of illness and hospitalization. We are also specialists in identifying the many community, state and federal resources that may be of help to you in the weeks ahead. If you need help in sorting out your needs, ask your nurse to contact a social worker for you.

Informed Consent

You have the right to be informed about any procedures, tests, or operations to be performed on you. It is expected that the physician will talk with you about the benefits of your treatments and will explain the risks, complications including unanticipated outcomes that could happen, as well as other treatment that could help you.

Pain Management

Pain management is an important part of your care. You have the right to expect that pain will be identified, addressed, and treated. Good pain control allows you to feel more rested, more in control and speeds up your recovery. We, here at West Anaheim Medical Center, feel responsible to listen to your concerns about pain. Even though it is not always possible to provide you with complete pain relief, controlling your pain will help you to be more comfortable. This will allow you to move easier after your surgery or procedure, help prevent complications, and can even shorten your hospital stay. We will help you make reasonable and desirable pain relief goals. One of the most important things you can do is tell us about your pain. Sometimes people assume we can tell they are having pain, but this is not always true. Only you know when you are in pain, how bad it is, and what it feels like. When you describe the intensity, type, location and duration of your pain, you help us to do a better job of caring for you. Your healthcare providers will listen to the way you describe your pain and how you think it will be relieved to help them decide what medicine or other pain relief measures to use.

Medical Records

The records of your hospital stay are kept in the hospital Medical Records Department. You have been issued a unique medical record number and all of your records will be compiled into a unit record under that number. If you have a need for a copy of your record for personal use, there is a nominal charge. We will be happy to copy your record for any physician who is to provide continued medical care for your well being at no charge. Although we are staffed seven days a week for the processing of records, we are only open to the public from 8:00 a.m. to 5:00 p.m., Monday through Friday. We are closed evenings, weekends and holidays.

Language Interpretation Services

Because we provide healthcare services to people with culturally and physically diverse backgrounds, we provide a variety of options for interpretation services, including through the Cyracom Blue Phone system. There is no charge for these services. Read our Language Interpretation Services Policy Here.

Debido a que ofrecemos servicios de atención médica a personas con antecedentes culturales y físicos diversos, ofrecemos una variedad de opciones para servicios de interpretación, incluso a través del sistema Cyracom Blue Phone. No hay ningún cargo por estos servicios.

당사는 문화적 및 신체적으로 다양한 배경을 가진 사람들에게 의료 서비스를 제공하기 때문에 Cyracom Blue Phone 시스템 등을 통해 다양한 통역 서비스를 제공합니다. 이러한 서비스는 무료입니다. 여기서 언어 통역 서비스 정책을 읽어보십시오.

Smoking

To provide a healthful and comfortable environment for all patients and visitors, West Anaheim Medical Center maintains a smoke free environment. Patients and visitors are not allowed to smoke anywhere in the hospital, including the cafeteria, restrooms or lounges. Smoking is also prohibited on the grounds, except where designated by signage, for patients only.

Patient and Family Education

We believe that patient education is one of the most important ways every patient can help their own recovery. Knowing what is wrong with you and what treatments are available, allow you to help make the decisions about your care that you want. We know that everyone has his or her own ways of learning. We want to help you learn about your condition in the easiest way possible. You will be asked questions about how you learn best, if you have any religious or cultural beliefs that will affect our teaching. The types of topics we want to cover include how to be safe, nutrition, how to safely take your medicines, how to use any equipment you need and any questions you have about your diagnosis.

Condition Reports

When friends call to inquire about your condition, the call will be directed to your room. More detailed information can be released to one immediate family member designated by you. If you'd prefer that we withhold all information, including your condition and location within the hospital, please notify your nurse.

Your Environment

A big part of getting settled is becoming acquainted with your new surroundings. Your room is where you will spend most of your time, and it is designed to be as cheerful and pleasant as possible, while allowing for comfort and safety. If your accommodations are semi-private, please be considerate of your roommate's needs, and limit your visitors and activities accordingly.

The Call System

There is a call button at your bedside and a pull cord in the bathroom to summon assistance. Just press the button or pull the cord and a staff member will respond in person or by intercom. Please don't hesitate to use it if you have questions or need help.

Telephones

Keeping in touch with loved ones is important, especially when you are ill. For your convenience, there is a private phone on your bedside table.

Cellular Telephones

Cellular telephone use is prohibited while in the hospital building, as it may interfere with patient monitoring and other medical equipment.

Television

Sometimes the days can seem long, when you are in the hospital. For your comfort, your room is equipped with a television set. To hear television programs, change channels, and tune into radio stations, use the bedside control.

Personal Valuables and Belongings

West Anaheim Medical Center cannot be responsible for valuables that you keep in your possession. You should leave your jewelry, money (large sum), wallets and purses at home to ensure their safekeeping. Please be alert concerning your belongings such as dentures, contact lenses, eyeglasses, hearing aids and comparable personal belongings. Please store these items carefully when not in use. Never leave them on a meal tray or wrap them in tissue paper. If you forget to leave your valuables at home and do not wish to entrust them to a friend or relative, they may be deposited in the safe for safekeeping. Ask your nurse for assistance.

Personal Equipment

The hospital maintains strict safety requirements on all electrical and battery operated appliances used in the patient care environment. No personal electrical devices are allowed, including hair dryers, curling irons, electric shavers, radios and similar equipment. The operation of cellular phones is not allowed anywhere in the building for patient safety.

Mealtimes

Breakfast is usually served by a health team member between 7:30 and 8:00 a.m. Lunch is delivered between 12:00 and 12:30 p.m. Dinner usually arrives between 5:00 and 6:00 p.m. Snacks are available upon request and are served at 10:00 a.m., 3:00 p.m., and 8:00 p.m., if your diet is not restricted.

Food Service

Proper nutrition can be as crucial to your health as the right therapy or medication. In fact, food can play such an important role in your recovery that your diet is personally prescribed by your physician and carefully planned by a registered dietitian. Please feel free to ask your nurse questions regarding your meals.

Housekeeping

Our housekeeping staff makes sure your room is neat and clean each day. They're especially sensitive to your needs for privacy and quiet and try to complete their tasks discreetly, with as little disturbance as possible. If you have any special housekeeping requests, please let one of our staff members know.

Nondiscrimination Policy

It is the policy of West Anaheim Medical Center to admit and to treat all patients/residents without regard to race, color, sex, national origin, handicap or age in compliance with the 45 CFR Parts 80, 84 and 91 respectively.

The same requirements for admissions are applied to all patients/residents whose needs are reasonable for the facility to meet, and patients/residents are assigned within this care center without regard to race, color, sex, national origin, handicap or age. Each patient/resident must be admitted to the facility on the recommendation of a licensed physician.

It is the policy of West Anaheim Medical Center not to retain a patient/resident who requires services beyond those for which the facility is licensed or has the functional ability to provide. There is no distinction in the eligibility for, or in the manner of providing any patient/resident service provided by West Anaheim Medical Center.

The services of West Anaheim Medical Center are available without distinction to all patients/residents and visitors regardless of race, color, sex, national origin, handicap, or age.

All persons and organizations having occasion either to refer patients/residents for admission or to recommend to West Anaheim Medical Center are advised to do so without regard to the patients/resident's race, color, sex, national origin, handicap or age.