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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time -- due to the rapidly evolving situation.
    • Extenuating circumstances will be evaluated.
  • Hospital entry points will be limited to enable the cease of visitors. Those who are able to visit due to extenuating circumstances, but who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.
  • Please dial 714-827-3000 for any questions.

Visitation Guidelines

  • 2 - 2 Hour daily visitation periods
    - 10:00 AM - 12:00 PM
    - 6:00 PM - 8:00 PM
  • Visitation will be limited to 2 visitors per patient
  • Visitation will be suspended for COVID-19 patients
  • The Subacute unit will continue to abide by CDPH patient visitation parameters for
    Skilled Nursing Facilities.
  • All visitors must wear a face mask at all times
  • Visitors will be screened prior to entrance
ER Visitation Guidelines
  • Visitation will be limited to 2 visitors per patient
  • Visitation will be suspended to COVID-19 patients
  • ER visitors will be asked to remain in their vehicles or outside the ER entrance
  • All visitors must wear a face mask at all times
  • For cardiac events requiring invasive procedures, we ask that you wait in the
    Main Hospital Entrance.
  • Anyone entering the premises will be screened

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.


Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.


Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.

What is our COVID-19 Testing Cash Price?

The current cash price for Hospital COVID-19 Testing is $275.