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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Effective August 11, 2021, our visitor policy complies with the California Department of Public Health State Public Officer Order.

Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.


You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time — due to the rapidly evolving situation.
    • Extenuating circumstances will be evaluated.
  • Hospital entry points will be limited to enable the cease of visitors. Those who are able to visit due to extenuating circumstances, but who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.
  • Please dial 714-827-3000 for any questions.

Visitation Guidelines

  • Facility visiting hours are 8:00 AM to 8:00 PM, in all patient care areas
  • Visitation will be limited to 2 visitors per patient
  • Visitation will be suspended for COVID-19 patients
  • Children under 13 years may visit at the discretion of the charge nurse
  • The Subacute unit will continue to abide by CDPH patient visitation parameters for
    Skilled Nursing Facilities.
  • All visitors must wear a face mask at all times
  • Visitors will be screened prior to entrance
ER Visitation Guidelines
  • Visitation will be limited to 2 visitors per patient
  • Visitation will be suspended to COVID-19 patients
  • ER visitors will be asked to remain in the designated waiting areas
  • All visitors must wear a face mask at all times
  • For cardiac events requiring invasive procedures, we ask that you wait in the
    waiting room. The Surgeon will contact you in that area
  • Anyone entering the premises will be screened
Behavioral Health Services

Visiting Hours:

  • Monday – Friday 12:00 p.m. – 2:00 p.m. and 6:00 p.m. – 8:00 p.m.
  • Saturday & Sunday 12:00 p.m. – 2:00 p.m. and 4:00 p.m. – 8:00 p.m.

All visitors sign in and out upon arrival and departure and will agree to keep confidential the names and situations of other patients on the unit.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue “Start Self-Check Assessment” button to launch the self-checker:

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others’ perceived symptoms or any characteristics of identity.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

COVID-19 vaccines are effective at protecting you from COVID-19, especially severe illness and death. COVID-19 vaccines reduce the risk of people spreading the virus that causes COVID-19. If you are fully vaccinated, you can resume activities that you did before the pandemic. Learn more about what you can do when you have been fully vaccinated.

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC’s travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.

What is our COVID-19 Testing Cash Price?

The current cash price for Hospital COVID-19 Testing is $275.